All policies are subject to the discretion of 1st Avenue Towncar & Limousine management.

TRAVELERS ASSISTANCE

Travelers Assistance is available for an additional fee. This means that the passenger or group may be met at their gate or at the baggage claim and be walked to their car and driver. Please ask a customer service representative for more information and cost.

FLAT RATES

We feature flat rates for point to point transfers as a result of the opportunity to book trips back to back, either arriving, or departing from the airport.

SMOKING POLICY

All of our vehicles are maintained to the highest standard of cleanliness and safety. No smoking is allowed at any time inside the vehicles.

AIRPORT ARRIVALS

Passengers need to have cell phones ON upon arrival. 1st Avenue is not responsible if the passenger is unreachable after arrival. Airport arrivals have 45 minutes wait time to pick up luggage. Should luggage be lost, another delay occur etc. call customer service at 303 902 0000 or 888 835 4667 immediately. Should any passenger need more than 45 minutes to pick up luggage, please account for that at the time of booking your reservation to avoid any additional charges. 1st Avenue is not responsible for delays resulting in a no show. After 45 minutes wait time, if contact has not been made, reservation will be considered a no show.

MISSED FLIGHTS/DELAYS

For missed flights or delays, please call customer service at 303 902 0000 or 888 835 4667 immediately to reschedule accordingly. Should a delay occur in-flight or after take-off, we do check the arrival times and accommodate you accordingly to the best of our ability. Should we be notified in an unreasonable amount of time prior to the reservation, (such as the time of scheduled pick up), it will be considered a no show. Please be certain all flight, contact and reservation information provided to us is accurate, we are not responsible if the arrival/departure information provided to us is incorrect or not provided to us at all.

INFORMATION CHANGES

Should there be any changes to your reservation information such as flight number, arrival time etc. it is your responsibility to notify us. Any changes to your reservation MUST be made through customer service. Drivers are NOT AUTHORIZED to make any changes to clients reservations under any circumstances, nor apply or discount charges, or accept any payment other than additional gratuity.

WAIT TIME

Overtime pay will apply after prearranged time described on the run sheet.

STOPS

All stops must be pre arranged through customer service and will incur additional fees. Last minute stops are still required to be arranged through customer service. (Please view policies regarding Information Changes) Charges for stops vary depending on the length and location of the stop. Stops not in route of the originally scheduled transfer require a higher fee. This includes picking up additional passengers at other locations. Please speak to a customer service representative to pre arrange any stops you may be aware of prior to pick up, for a discounted rate of these charges. You may also want to consider our hourly transfer rates should you have multiple stops, as they may be better suited to your personal needs.

WEATHER RELATED CONDITIONS

1st Avenue is not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). Additional fees may apply for weather conditions resulting in hazardous or difficult driving conditions, particularly for mountain area and resort trips.

CANCELLATION POLICY

All cancellations must be made between the hours of 8:00 am and 9:00 pm MST. So that we may continue to offer our competitive rates and high quality of service, we ask our clients to understand that no shows and last minute cancellations not only cost the company and our drivers time and money, but our clients as well.

Please note our specific policies for your type of reservation: Cancellations for local airport transfers must be made a minimum of 4 hours prior to the reservation.

Cancellations for charters, out of town reservations, hourly bookings, mountain area transportation, and resort trips must be made a minimum of 24 hours prior to the reservation.

For cancellations made after the allotted time frame, the base rate and chauffeurs anticipated gratuity will be non refundable.

Cancellations within the allotted time frame are entitled to a full refund of the base rate. Cancellation and processing fee of 20% of the base rate will be non-refundable. Due to round trip discounts, after initial run is complete on round trip reservations, the return trip charges will be non-refundable.
Holidays are excluded, all charges and fees including drivers anticipated gratuity are non-refundable for cancellations regarding reservations falling on holidays.

NO SHOWS

No shows will be billed the base rate plus the chauffeurs anticipated gratuity.

PAYMENT

Balances to be paid to customer service before the beginning of the run. Drivers are NOT AUTHORIZED to make any changes to clients reservations under any circumstances, nor apply or discount charges, or accept any payment other than additional gratuity. The standard industry rate of 20% additional charge for gratuity and processing fees, applies to all additional charges. All initial charges, fees and discounts are estimated based on standard rates and fees. Additional tolls, parking, stops and other fees may apply. Actual total amount due will be calculated upon completion of the trip.

LIABILITY

Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. Not responsible for articles left in the vehicle. Under age consumption of alcohol is prohibited. Possession or use of drugs in any of the vehicles is prohibited. Vehicles cannot be loaded beyond seating capacity. Not responsible if client reserves vehicle type that can not accommodate all passengers or luggage. Once reserved vehicle is dispatched for pick up, charges and fees are non refundable in regards to passenger error in vehicle capacity. Not responsible if client did not view full policy description. All policies still apply.

CONTACT DETAILS

1st Avenue Towncar And Limousine
9014 East Nassau Ave
Denver, CO 80237
Denver Local: (303) 902-0000
Text Reservation: (720) 296-6607
Email:


SPECIAL SERVICES

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